Matt Slap Subaru

Only the most dedicated Subaru retailers earn the Subaru Stellar Care Award. It is one of the greatest honors in the eyes of our company and only an elite group of Subaru retailers achieve this recognition each year. Those who earn the coveted Stellar Care Award demonstrate excellence in all areas of customer-focused performance.

What does this mean to you? The best dealership experience possible, one that we hope will have you coming back for many years ahead.



TO EARN THE SUBARU STELLAR CARE AWARD…



Our dealership must achieve and maintain Stellar Care performance standards and objectives. The list is long and the expectations are high. We must pass continual review by our customers and meet annual objectives established by Subaru of America, Inc. in many areas, including:



Facility



Our Sales and Service Departments must conform to Stellar Care standards for cleanliness and comfort inside and out. You’re more than a customer. You’re our guest.



Sales Operations



From meet and greet to test drive to delivery, our sales consultants must earn customer-generated performance scores that meet or exceed Stellar Care Award objectives.


Service Operations



Highly skilled, factory-trained technicians and a state-of- the-art facility with the most current diagnostic and repair equipment available help us maintain ongoing Stellar Care Award scores.



Training



Today’s automotive technology is more complex than ever before. Our technicians must stay on top of the latest training and techniques in order for us to maintain Stellar Care status.



Finance Department



Our team of financing professionals specializes in assisting customers with their unique credit and insurance needs. Positive feedback from customers helps us maintain our Stellar Care status.